Posts Tagged ‘excellence’

It’s not uncommon for a customer to ask for our help finding the source of a bad sewer-gas smell.  It happens quite often because the problem is tough to diagnose and locate for lots of different reasons.  We usually start with a few pointers over the phone to see if they can solve the problem […]


One winter, on a Saturday night, it was my turn to cover the phones. A customer called at about 10:00 p.m. and said “everything was backed up” in his house. No matter how many times he tried to fix the problem, he couldn’t stop the downstairs shower drain from overflowing, and he needed help. When […]


Tankless? Storage Tank? Which is better? In the first article of this series we looked at the economics of heating water. Number two explored how each system would perform to meet our needs. This final article will compare how ‘green’ one system is versus the other. As I’ve mentioned, it is a ‘small world’ after […]


Not long ago I had a conversation with our local Electric Utility (PUD) about the causes of high energy usage in the home. I wanted to know what they look for when there is no obvious smoking gun. The following energy wasting culprits were at the top of their list:   Anything that provides a […]


The spring home show is over. It was our busiest since the recession hit. Of all the questions we were asked, one tops the list. Homeowners with electric baseboard or electric wall heaters wanted to know, “how do I lower my heating costs?” When we answered, “Ductless Heat Pumps”, more questions followed. When should I […]


It’s your dream home. You make an offer. Offer accepted. You order an inspection. The inspection is done and all is well. Or is it?  Home buyer inspections are the rule these days. Sometimes plumbers are called in to do a more thorough follow up inspection. Unfortunately, this often happens after the home has already […]


Water Heaters are so common most people feel pretty familiar with them, but when a technician comes out for a water heater problem, suddenly things seem a little more complicated than they use to be. Commonly, water heaters are not installed to current code requirements. As good, professional technicians, it’s our responsibility to make the […]